There is no way I will be hiring anyone else after this experience!
We scheduled to pack 1 day and move the following day. 4 guys arrived promptly on time both days. In the past, I've had movers not be able to move everything in the time slot of reserved elevator hours. However, they packed everything on the first day, and used their judgement to start loading the truck on day 1. They went above and beyond! The second day we were done way ahead of schedule. They only took a short lunch break and otherwise constantly moving. They unpacked everything flawlessly and not a single item had a scratch or crack. 6 stars if I could!
When Google needs customers to be able to aware SIX STARS
From start to finish, this has been an experience that I will never forget. Bottom line: you can trust Roadway Movers. Our men in New York were quick , professional and incredibly thorough at packing - and the same can be said for the care and kindness at the other end. I AM SO HAPPY.
Moving can be an incredibly stressful time, but not only has everything arrived in one piece, but customer service (hi guys!!) as well as sales (hi Tony!!) were all so nice.
Amazing, professional and perfectly executed move! I cannot wait to use them again. They even came over and packed everything up AND moved everything into storage, all in one day.
My family just moved from NYC to California, and Roadway did an amazing job with the move from start to finish! The New York City crew packed everything up quickly and carefully under the supervision of Steven Bailey who was so thoughtful and professional. In Sacramento, Jamal did a wonderful job unpacking everything carefully without scratching any of furniture or our new home. He helped us figure out where to put furniture pieces and assembled everything with great care. We couldn't have had a better experience and are very grateful!
BEST MOVING COMPANY IN NYC! Roadway Movers are extremely professional, very easy to get along with, and do not waste a second on packing and moving. Special shout-out to our moving specialist, Danny, who was by our side from the beginning of the process and was very accommodating with our requests. You definitely will not go wrong with Roadway.
White Glove Treatment
Roadway movers did a fantastic job packing my house and moving my stuff..Prior to my move date, Adrian came to my house, promptly at our 12:00 appointment time, impeccably dressed in a suit and tie (what a nice way to present yourself and represent your company). Adrian went through my house room by room and made a detailed list of everything that I needed packed and moved and even pointed out some things that I had over-looked. He promised me a detailed price quote within 1 day and sure enough the quote was in my email box on time. The price was fair and very reasonable. The day of my move, Maurice and his crew came promptly at the designated time of 9:00 and even gave me a text when he was close to arriving. The entire crew worked so hard without pause or break to pack my entire home for a move of 126 miles. Some things I was hesitant about letting them pack but they assured me that they would take excellent care of them from a treasured antique book case all the way down to a ceramic salad bowl which I had carried back all the way from Italy, and a very delicate seashell collection. The crew bought everything to my new home and treated my stuff like gold. The only thing that broke was a ceramic lantern that I had packed and bought down myself because I felt it was too delicate to let some one else pack. I wish I had let them take it because not a single thing that they had packed and moved broke or was damaged. My friend had moved out of state a few years ago and raved about what a great job they did which is why I initially chose Roadway. It's great to see that they have maintained their high level of standards, service and excellence. Thank you Adrian and the entire Roadway moving crew for making moving day a wonderful experience
I hired Roadway for my cross-country move. The rep came to do the estimate and said it would be a one day packing and loading job. That sounded kind of hard to believe given it was a full 4br house, but that was his assessment. Given I was starting a new job I needed to know when they would be arriving at the destination so that my wife and kids would not be stranded in an empty house while I was at a new job all day. The estimate rep told me they would assuredly be there at a certain date. He said they charge extra for a 3 day window guarantee, but said he didn't recommend it because for me it would be a waste of money, as the movers would definitely be there on there date he quoted. I didn't believe it (thankfully...) & I paid the extra fee for the 3 day window guarantee. He assured me that this was overkill because ours would be the first stop for the truck, saying delays happen when there are stops/jobs along the way before ours, but this wouldn't be the case with our job. Well that was complete BS.
The first issue was the day of packing and loading- the poor crew that came to pack and load said they couldn't believe the estimator booked it as a one-day pack and load job, saying this was clearly a two day job. Unfortunately we already booked airline tickets based on what the estimator told us. These guys were phenomenal. They worked so hard, we felt bad. It was torture for them and torture for my family, especially my kids, because it took them about 12hrs. Toward the end they were just throwing things in boxes to get done. We have boxes labeled "master bedroom" that have kitchen appliances and silverware in them. Not that big of a deal, but I felt bad for them.
The second part of the move- the arrival. Thank goodness I paid for the three day window guarantee because the driver told me he almost didn't even make it within the window guarantee. He said they had a "few" jobs ahead of ours they had to complete first along the way. He was very good about calling and giving updates, but clearly they had a few moves to do before even getting to me. So the estimate rep lied. They showed up on the last day of the 3 day guarantee window. That was also a big job and even though we paid for unpacking, they left a ton of boxes unpacked. I didn't push them to finish the unpacking, & here's why- the house was newly renovated and in the short time they were there they damaged some things. One of them is a newly done custom staircase; one of the guys thought it was a good idea to literally drag a fully loaded hand truck up the stairs, slamming the hand truck step by step, scratching and damaging each step as he went up. I told him to stop. They also ripped a shelving unit off a wall accidentally. At that point I would rather finish the unpacking myself than continue to allow them to damage more things in the house.
In summary- the crew that packed us up at our starting point was stellar. They worked incredibly hard and didn't cause any damage. The rest of the move- not so stellar. Don't believe a word the person doing the estimate tells you, number one. Number two, watch them like a hawk when they unload. If I did not monitor what they were doing I would have had a wrecked newly done custom grand staircase along with some other things.
*UPDATE*
Response from owner says I must be mistaken and used a different mover. No mistake. I did not use Roadway movERS. I used Roadway Moving. I have emails from Sharline Tulloch from the "customer success team" clearly coming from "Roadway Moving & Storage, Inc.".
Let me preface this by saying I usually don't write reviews just because of the time factor involved, but we simply couldn't keep this gratitude to ourselves. We cannot emphasize enough our appreciation for this moving company. If you want your peace of mind, choose them, period. My review looks like a dissertation, please forgive me. Let's get started then, shall we.....
Right from the get, we knew we had found the right company for the job. How? You might be wondering. You see, this was our first time moving across state. My pregnant wife was a "little" concerned about how this will all play out. Well, after speaking with Ken, we were completely and utterly put at ease. He explained everything and I mean things you wouldn't even think of.
My wife and I moved from the Bronx, NY to Wharton, NJ on September 21st. The moving crew Mitch, Jesse and Denis arrived a little before the schedule time which was a definite plus. For once, we wished they were late b/c we had a little more packing to do (The kitchen).
These guys were incredible. They were so efficient, effective and absolutely professional. Mitch the foreman first did a tour of the apartment, the packed boxes and everything else that still needed to be packed. He explained everything along the way. They arrived a little before 9 AM and by 1PM or so, they were on their way out. Oh, yes, they helped us pack whatever stuff we had left as well which was a definite plus!!!
My wife and I thank you all at Roadway. A special thank you to Ken, Mitch, Jesse and Denis.
Will I recommend this company???...what...are you kidding......absolutely 100%
Richie S. and team moved me on Saturday morning and they were great. They were on time and had all the packing supplies to ensure a quick, easy move while protecting my stuff. It was a small move, but I had some heavy furniture items - they were in and out in under an hour. Plus, they were super friendly!
I want to commend Ionut Gorea and his team of movers as well as Stacey Eligio from the customer service team for their excellent service. Ionut's team did a superior job in moving me from DC to NYC. They worked a 20 hour day and then due to torrential rain were not able to deliver until Saturday. They took off Saturday to complete the delivery. They did a great job of packing and unpacking. Unfortunately, at the very end of the move, my custom art chandler fell and it broke the glass. They sent it back to the original manufacturer for repair and delivered it back to me in perfect condition. Stacey helped out, keeping me informed of the progress. I feel so relieved to have my chandler back home. I have never had such care taken from a moving company. I want to commend the whole team and the company for creating a culture that supports this level of service.
I have moved several times over the last decade; and I must say I have never had such an experience with my moving company which I hired. Lot's of reviews summarized the great service, and products they provide which is true once everything goes well - Allow me to add a great review for Roadway which stepped up once, things didn't go well - And to me this when it matters the most.
The short version; During the off load and the unpacking, for foreman discovered that few of the items were broken - he took it personally, and promised to take that to their workshop for FREE repair. Things got worst when Roadway lost these items.... However few weeks later once provided quotes for items replacement they paid for these items in full.
I recently moved from NJ to CO and Adrian Tarnovetchi is the guy who helped us right from initial estimate till the delivery. We were thoroughly satisfied with the move and they were thorough professionals especially Adrian as he took up the responsibility of handling my job till the end. The price was perfect for the long move (even though it was a bit pricey initially but later on Adrian helped during negotiations and finally ended up in a win-win situation) and the handled everything right from loading the house hold stuff, packing the fragile items until unloading them to perfection. I will highly recommend Roadway Moving for any move as they are very polite, gives us the right estimate and there are no delays. Call them for the move and ask for Adrian Tarnovetchi - he is the guy you can rely on completely.
As promised, this is part two of my review from our move:
I gave you five stars for our move from New York to Florida and said that I would complete the review once we received our stuff in Florida.
We received everything from New York and I can now complete my review.
Very happily, I am giving another five star rating!
Ramiro, Junior, Alex and Edwin did a wonderful job. From calling us to let us know when they would be arriving, and arriving when they said, to unloading and putting everything where we said everything belongs, they did a wonderful job.
As with the first crew in New York, they were respectful and responsive and just very nice gentlemen.
As I said in the first part of my review, we were both very nervous about this entire process. Your movers made this move so much better than we could have ever expected.
We are in the process of unpacking right now and are halfway through and, so far, we have lost only three crystal glasses.....& those glasses were something that we had packed, not your guys. Everything that your movers packed seems to have come down exactly the way it was when it was packed up in New York.
I'm very satisfied and very happy and wanted to make sure to post this review for others who, like me, check out reviews of companies online.
It was also nice to hear that your movers had such nice things to say about their company. I truly believe that the fact that they are happy with their company made them that much better than they would have been if they were not happy with you.
I also appreciated the call that I received today asking if I was happy with the move.
All in all, I highly recommend Roadway and I want to make sure to do that with this written review and I will also recommend you via word-of-mouth.
Len
*******
Just in case anyone wants to see part one of the review, I am attaching it here:
Joselin, Mike, Alex and Freddy made our move out so much more comfortable than we could have ever expected. They were respectful and kind and they were so very careful with our belongings. I couldn't believe how securely they packed everything.
From the beginning of the process, speaking with Ken in the main office, a very responsive man, to having our home emptied, we couldn't have asked for a better process.
This is phase 1. Phase 2 will be when our belongings are delivered from NYC to Florida.
I am hoping that the move into our new Florida home will be as well done as our move out of our NYC home.
We have heard horror stories from friends, families and neighbors about their moves and their movers and we were not expecting to be so satisfied.
Roadway did cost more than other movers we checked out but, as of now, we are not sorry that we went with them.
I will give part 2 of this review when we have our stuff delivered, but that will be with other Roadway movers. I wanted to make sure to thank these gentlemen for all their hard work.
WOW!!!!! BELIEVE THE RAVE REVIEWS!!! I'm a military veteran and former military dependent that has moved more than 30 times in my life and this, by far, was the BEST moving company I've used in the world!!! I chose to pay for everything, the packing and all and from beginning to end, the process was seamless. My sales person kept in touch prior and during the packing, even giving a new estimate based on pictures of a new area to move and trusting my word when I decided to personally move some items already added into the 1st estimation. I have a 3 story home and they showed up with 6 people initially and about an hour in realized they needed back up, so 4 more showed up for a total of 10 workers, ON A SUNDAY!! Because I had to be out by the 1st. They professionally interacted with neighbors and even spoke with the plumber when he arrived so I wouldn't have to. They were all very pleasant, all in the same shirt and I bought them all lunch, they acted surprised. Let me tell you, if you aren't giving a moving team endless water and athletic drinks and springing for lunch, you're not doing it right. It should be understood. Another thing, I was FAR behind schedule on moving due to my schedule, so the place was a bit of a mess, at one point a guy came up to me and asked if it was ok to wash the dishes I had left in the sink so they could pack them ... I was surprised at the service and politely and embarrassingly said yes. The drop off the next day , more than 60 miles away, was just as professional. Let me tell you, I'm loyal, but only as far as customer service is concerned...I used to have a mover I used faithfully for several moves within NJ, NY and a cross country move once. They are based in Jersey City, NJ "All Inclusive Moving". When this move came up, I looked them up and they had since suffered a spate of horrible reviews. I was surprised and assumed it to be just trolls. Just in case, I called the company to assess if they had changed any and just from the 1st call and the follow up calls, I knew the reviews were right. Customer service was not as it had been before. It'd been 10 years since I'd used them. So I decided to see if there was another company with better reviews. I found Roadway by googling "Best movers in NYC" and they were #1. I read all the reviews and took a chance, I'm so happy I did. Only one leg broke on a couch and immediately they offered to transfer it to their factory, have a furniture company repair it, and redeliver it. TOP NOTCH. No need for insurance paperwork, with the professionalism of the team in my home, I trust the team in the factory to restore it. My move was a little over 7k, and I also ended up tipping about $1500 over 2 days and spent about $400 on meals and drinks on top of that. Every single cent was worth it! EVERY. SINGLE. PENNY. I will continue to use them...until they change, if they ever do. Kudos to Avi, Ben and the entire team!!!
Used the “white gloves” moving service, and was very impressed. I never felt the need to micromanage the packing and moving process, and everyone at Roadway was incredibly professional from start to finish.
